Guestbook

Now, I know you don't control VIVID (FUCK THOSE GUYS), but you do have the ability to cancel and reschedule shows, when things open up and you feel safe about playing. DO THE RIGHT THING, CANCEL THE SHOWS and allow ticket holders to get our funds back. Holding us hostage for 22 months as April 2020 is fucking insane. I've provided the VIVID bullshit policies dealing with cancelations and rescheduled events.


Cancellations.

When an event cancels, we will always send you a notice via email with the applicable terms and options. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. So, first and foremost, please look for (and look to) this email notice. This webpage explains our general policy and approach.
If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats.
In addition, through the “Vivid Seats Gives Back” program, for those who receive Rewards Cash loyalty credits, Vivid Seats will donate an extra 10% beyond your order total to support Vivid Cheers, Inc., a charitable organization whose mission is to support causes and organizations dedicated to healthcare, education, closing the digital divide and supporting workers in the live events industry during times of need. The availability of this program may vary by jurisdiction, so again, please refer to your email.
If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team within 7 days of your receipt of your cancellation notice, or follow any alternative instructions stated in the cancellation email. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information.
Postponements.

For postponed events, you will need to hold onto your tickets for now. If a customer's event has been postponed, the purchase will likely be valid for the new date, though every event may be different. There is no need to take any action, and our customer service team will contact customers directly once we have an update from event organizers.