Well I guess keeping on trying really did work - I just checked and I was able to nab 2nd row! Although I'm a bit concerned about where it is, the guy on the phone told me I should be fine.
The catwalk makes things confusing from what I can tell. So if it's where I think it is, my ticket should be right on Rudolf's corner pretty much at the end of the catwalk.
Or I'm looking at the other people in the other section across from me!