We are sorry to hear that you've not received your order we have checked our system but have no record of any order being placed. Please could you firstly confirm which store (url) you ordered from so we may ensure that this is our store and please could you make contact with us so we may investigate further and bring this issue to a swift and agreeable resolve.
Please contact Elle @ email@example.com
or alternatively please call (UK) 01270 759 078 and we will be able to assist you.
Thank you for your patience in this matter please rest assured we shall endeavor to find out what has happened here and ensure that this is fully resolved.
MAM Customer Services